Our 30-day guarantee: If your bracelet arrives damaged, defective or with an engraving error on our side, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund — your choice.
Personalized items: Because each bracelet is engraved with a name chosen by you, we can't accept returns for change of mind or for spelling entered incorrectly at checkout.
Wrong size? Contact us within 30 days of delivery. We'll offer a replacement in another size at a discounted price.
Lost package: If your tracking hasn't updated for 10 business days, contact us and we'll help locate it or send a replacement.
Refunds are issued to your original payment method within 5–10 business days after approval.
Contact: umbralagence@gmail.com